Engineered Oak 15mm x 190 Antique Distressed Putnam NYC09

Returns Policy

Under the Consumer Contract Regulations the Customer has the right to return full orders within seven days of the Goods being received without giving a reason.  Goods returned must be in a saleable ‘as new’ condition and returned in their original packaging.  Shrink-wrapped and factory packaged Goods must be returned unopened.  In the unlikely event that you wish to return your order, all returns are subject to a 35% re-stocking charge and the customer will be charged for the transport costs of the goods back to the manufacturer from which they came, we will arrange the transport back.  We buy direct from the manufacturers who ship on our behalf, we are an Internet Only Business and do not hold any stock or have our own warehouse.  Therefore this is the reason the 35% re-stocking charge applies as this is what we get charged from our suppliers.  Part orders cannot be returned.

Our supplier/manufacturer will arrange transportation and the customer must pay all costs involved in transporting the Goods back to the warehouse from which they came. The Goods must be insured whilst in transit for the full value of their cost price. Returns made under this provision must be agreed in writing or by email by both parties before the Goods are returned.  The Company will not refund the costs of delivery and labour etc. that the Company incurs in supplying the Goods. The refund will be made to the credit or debit card that was originally used to complete the transaction.

This provision is not applicable to ‘special order’ or bespoke items.  Any special order or made to order products cannot be returned.

Goods supplied incorrectly entirely through the Company’s fault will be re-supplied at no cost to the Customer.

Return Instructions

If you need to return an item, please email info@btflooring.co.uk with your order number in the title.

All our deliveries are between 9am to 4pm, Monday to Friday. Normally driver should call you one hour earlier before arrival.

 

 The day before delivery

The day before your delivery is due, you’ll receive an email and SMS confirming an expected two-hour delivery slot for your new floor.

Our delivery option is subject to access restrictions, for properties which have stepped access, flats above the ground floor (regardless of lift access), your order will be left at the ground floor external doorstep. For residential properties with stepped access flooring will be left at the bottom of the steps.

If no one is available to accept your delivery at the address you’ve provided, we’ll charge you for re-delivery when you reschedule.

COLLECTIONS

You may collect your order from our warehouse at Unit 109 Stanley Road, Teddington, TW11 8UB but please give advanced notice when ordering wood to enable us to pick your order, ready for your arrival.

We do endeavour to have all the items advertised in stock, but please ensure your order has been confirmed if you are making a long journey to collect.

 

Returns & Refunds

 

A 30 % re-stocking charge applies on all stock items in good condition, returned with the original invoice and within 7 days of delivery. Packs of wood must be unopened. Collections will incur a £60 charge.

We aim to refund customers within 14 days after receiving goods back in our warehouse, or in the case of orders cancelled before dispatch as soon as we receive written confirmation of your intention to cancel your orders.

IMPORTANT

Special order items cannot be returned, all damages must be recorded on receipt of goods, open packs/products cannot be returned.