All our deliveries are between 9am to 4pm, Monday to Friday. Normally driver should call you one hour earlier before arrival.
The day before delivery
The day before your delivery is due, you’ll receive an email and SMS confirming an expected two-hour delivery slot for your new floor.
Our delivery option is subject to access restrictions, for properties which have stepped access, flats above the ground floor (regardless of lift access), your order will be left at the ground floor external doorstep. For residential properties with stepped access flooring will be left at the bottom of the steps.
If no one is available to accept your delivery at the address you’ve provided, we’ll charge you for re-delivery when you reschedule.
COLLECTIONS
You may collect your order from our warehouse at Unit 109 Stanley Road, Teddington, TW11 8UB but please give advanced notice when ordering wood to enable us to pick your order, ready for your arrival.
We do endeavour to have all the items advertised in stock, but please ensure your order has been confirmed if you are making a long journey to collect.
Returns & Refunds
A 35 % re-stocking charge applies on all stock items in good condition, returned with the original invoice and within 7 days of delivery. Packs of wood must be unopened. Collections will incur a £60 charge.
We aim to refund customers within 14 days after receiving goods back in our warehouse, or in the case of orders cancelled before dispatch as soon as we receive written confirmation of your intention to cancel your orders.
IMPORTANT
Special order items cannot be returned, all damages must be recorded on receipt of goods, open packs/products cannot be returned.
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