Staki Basalt Rustic Plank 180x15mm/CALL FOR PRICE

All our deliveries are between 9am to 4pm, Monday to Friday. Normally driver should call you one hour earlier before arrival.

 

 The day before delivery

The day before your delivery is due, you’ll receive an email and SMS confirming an expected two-hour delivery slot for your new floor.

Our delivery option is subject to access restrictions, for properties which have stepped access, flats above the ground floor (regardless of lift access), your order will be left at the ground floor external doorstep. For residential properties with stepped access flooring will be left at the bottom of the steps.

If no one is available to accept your delivery at the address you’ve provided, we’ll charge you for re-delivery when you reschedule.

COLLECTIONS

You may collect your order from our warehouse at Unit 109 Stanley Road, Teddington, TW11 8UB but please give advanced notice when ordering wood to enable us to pick your order, ready for your arrival.

We do endeavour to have all the items advertised in stock, but please ensure your order has been confirmed if you are making a long journey to collect.

 

Returns & Refunds

 

A 30 % re-stocking charge applies on all stock items in good condition, returned with the original invoice and within 7 days of delivery. Packs of wood must be unopened. Collections will incur a £60 charge.

We aim to refund customers within 14 days after receiving goods back in our warehouse, or in the case of orders cancelled before dispatch as soon as we receive written confirmation of your intention to cancel your orders.

IMPORTANT

Special order items cannot be returned, all damages must be recorded on receipt of goods, open packs/products cannot be returned.

Installation of hardwood flooring

The installer or owner before floor installation must estimate the quality of boards, finishing, colour, must take out the defective boards. You must make sure, that the boards are suitable for installation. If the floor is not good quality, please contact to the manufacturer. The manufacturer is not responsible for the quality of the floor or other costs incurred, if any boards with easily observable defects were installed.

However, keep in mind, that the wooden floor - it's a natural product with potential changes in the structure and colour, which are influenced by wood grading. Also, the manufacturer is not responsible for the fact, that the colour is not identical to example, because each tree is distinctive colours, each shade looks differently on different quality boards. The installer or owner is responsible to create the right conditions for floor installation and operation.

Technical requirements for floor installation

Before you start installing the „STAKI “hardwood flooring, make sure, that all wet jobs are finished in the room, there the floor will be laid, because it can increase the humidity level. All subsequent resulting moisture will absorb into the wooden flooring and boards will be deformed.

Installation of wooden flooring must be one of the last repairing jobs. Wooden flooring - it's like a living organism, which is very sensitive to changes of the environment, especially to humidity changes. During the summer, when it is very warm and moist, the relative humidity may rise by up to 90%. When moisture content rises above 65%, it is generated conditions, that may deform the hardwood flooring. All the excess moisture can cause wooden flooring to cup. When a wooden boards cups, its edges are higher than its centre. If that happened, you urgently must fix the cause, which increased the humidity. Wooden boards can get back to its original dimensions, but you ‘ll have to wait till all excess moisture has evaporated from them. If form of boards has changed, do sanding, oiling, or varnishing one more time.

In the wintertime, when the houses are heated, the reverse process takes place, the humidity of the air reduces, and the air dries out. When humidity drops lower than 45%, wooden flooring gives up some of its moisture and contracts as a result. When this happens, thin gaps can appear between planks. In order, to reduce or avoid this process, you'll need to install the air-conditioning system, which will allow you to monitor and control humidity level in your home all year round, for solid flooring - 45-55%, for hardwood engineered parquet - 40-60%.

The second, a very important criterion for floor installation, is a suitable room temperature, it must be +18 ± 4° C. Flooring packages must be kept for 2 days before installation in the room, where it will be laid, for wood adaptation to the room temperature and humidity. Packaging must be unpacked.
All the above-mentioned conditions must be made at least a week before installation of hardwood flooring. Inappropriate storage conditions may affect the deformation of the boards. Do not storage a wooden flooring in a wet basement!

Wooden flooring can be laid down directly on the concrete, OSB or plywood. The flooring base must be smooth (3 mm roughness / 2 m2), dry and protected from moisture, rising from the bottom (as using a special waterproofing mixtures). The substrate cannot be a cork panel, foamed polyethylene, and other soft surfaces. The moisture content of concrete must not exceed 2% CM, for heated flooring – 1.8% CM, humidity of OSB and plywood - 10-12%.

An engineered hardwood parquet might be glued to a wooden base or straight on the concrete, using a special glue. Before floor installation on the heated base, make sure that heating of the entire floor area is the same. It is very important, that floor temperature fluctuation amplitude would be a small. Recommended flooring temperature change is not more than 2-4° C during a day, for lifting or reducing the temperature of the floor. Temperature of heating on the surface of floorboards must never exceed +27° C. Equal conditions for the exploitation of the parquet area will help to avoid gaps between the planks or cracks on the surface of the board.

The installer or owner is responsible that wooden parquet would be installed only on a suitable base. The flooring base must be smooth, dry, solid, unbroken, or damaged in any way, the correct thickness, free from other building materials, such as glue, cement, mud, cement etc. The manufacturer doesn’t give a warranty for hardwood flooring, if you have chosen the unsuitable base for floor installation, unsuitable tools, or glue.

Use just a special, elastic glue for installation of flooring. Floorboards must be glue to the ground. If the floorboards will be glued on the heated base, primarily make sure that they are suitable for it in their instructions.